Order claims

File a claim

Something went wrong with your order? Open a claim in three quick steps and our team will review it and get back to you.

Order details

Tell us which order this is about.

Full name

Email used for the order

Order number

Order date (approx.)

Choose the option that best describes the problem.

Product not received Arrived damaged or unacceptable quality Product not as described Duplicate or incorrect charge

Describe the issue

What would you like us to do? (optional)

Please check everything before submitting your claim.

I confirm the information above is accurate and relates to an order placed with Astral Society.

Reviewed by real peopleEvery claim is read and handled by our support team — no bots.

Photos helpFor damaged or wrong items, keep the packaging and take clear photos.

Your rightsFiling a claim doesn't affect your statutory rights or your right to contact your bank.